If you're not completely happy with an item, we will give you a refund, provided that it's returned to us in its original condition & all original packaging not removed, unworn, unwashed, and with all labels intact. Please note that in the interests of hygiene hats, lingerie, hosiery, men’s underwear, jewellery, bath mats, duvets, mattress protectors and pillows cannot be returned once the packaging has been opened or damaged, unless faulty. All items returned must be in their original condition. Watches and jewellery cannot be altered in any way. We reserve the right to refuse a refund if goods are not returned in a saleable condition. Nothing in these conditions affects your statutory rights as a consumer.